Queries

Commonly Asked Questions About Our Villas

Find answers to our most frequently asked questions below to learn more about our holiday villas in southern France.

Arrival & Departure

What are your check-in/check-out times?
Check-in from 16:00, check-out by 10:00.
Can I arrange early check-in or late check-out?
Yes, subject to availability. Please request in advance.
How do I access the villa upon arrival?
Detailed instructions will be provided prior to arrival, including key collection.

Is Wi-Fi available?
Yes, high-speed Wi-Fi is available throughout the villa.
Do you provide linens and towels?
Yes, fresh linens, bath towels, and pool towels are provided.
Are basic essentials provided?
We provide essentials such as washing-up liquid, soap, toilet paper, oil, salt, and bin bags.
Is there laundry equipment?
Yes, there are two washing machines and drying racks available.
Is the kitchen fully equipped?
Yes, both kitchens include appliances, cookware, dishes, cutlery, coffee makers, ovens, microwaves, and dishwashers.

Are children welcome?
Yes, the villa is very family-friendly, offering stair gates, cots, high chairs, baby toys, and an enclosed garden.
Are pets allowed?
Yes, pets are welcome, and the garden is securely enclosed.
Is the pool child-safe?
Yes, the pool is raised and features a removable safety ladder.

Is the villa wheelchair accessible?
Due to its historic nature, three floors, stairs, and uneven outdoor surfaces, the villa is not fully accessible.

Is there parking available?
Yes, private parking is available, plus additional free village parking nearby.
Is a car necessary?
A car is strongly recommended to fully explore the area and conveniently access local amenities.

Is there a first aid kit at the villa?
Yes, a fully stocked first aid kit is provided.
Are smoke alarms installed?
Yes, smoke alarms are installed throughout the villa.
Do you have carbon monoxide detectors?
Yes, carbon monoxide detectors are fitted in the appropriate areas.

Is there a first aid kit at the villa?
Yes, a fully stocked first aid kit is provided.
Are smoke alarms installed?
Yes, smoke alarms are installed throughout the villa.
Do you have carbon monoxide detectors?
Yes, carbon monoxide detectors are fitted in the appropriate areas.

Is there a first aid kit at the villa?
Yes, a fully stocked first aid kit is provided.
Are smoke alarms installed?
Yes, smoke alarms are installed throughout the villa.
Do you have carbon monoxide detectors?
Yes, carbon monoxide detectors are fitted in the appropriate areas.

Can we have visitors during our stay?
Yes, but the total number of guests should not exceed the maximum occupancy of 14 without prior arrangement.
Are events or parties allowed?
Parties and events are only allowed with prior consent. Please contact us to discuss your requirements.
Can we extend our stay once we arrive?
Subject to availability, yes. Please contact us as early as possible.